NEW PK LOCK terms of service Bangladesh

These NEW PK LOCK terms of service Bangladesh explain the legally binding rules that apply when you access or use our website, mobile application, and any related online casino and betting services. By creating an account, depositing, placing bets, or using any feature, you confirm you have read, understood, and agreed to this user agreement. If you do not agree, you must stop using the platform immediately. For additional information about how we handle personal data, please review our Privacy Policy, which forms part of your overall relationship with us.

1. Acceptance of Terms

By accessing or using our platform, app, customer support, promotions, or any associated services, you enter into a legally binding agreement with us. These terms apply to all visitors and account holders, including anyone who uses the platform through a shared device or internet connection. We may update, amend, or replace these Terms at any time to reflect operational, security, or legal changes. Updated Terms take effect when posted on the platform. If you continue to use the services after changes are posted, that continued use is treated as your acceptance of the revised Terms.

2. Eligibility

You may use our services only if you meet all eligibility requirements. Age requirement: you must be at least 18 years old, and we apply a strict anti-underage policy, including the right to request proof of age at any time and to restrict access until verification is complete. Residency requirement: these services are intended for users based in Bangladesh, and you must ensure your use complies with applicable local laws and regulations. Legal capacity requirement: you must have full legal capacity to enter into a binding contract. Self-exclusion requirement: if you are in an active self-exclusion period, you may not register a new account or use the services.

3. Registration and Security

When you register, you agree to provide accurate, complete, and up-to-date information, including your real name, date of birth, and a valid phone number that can receive payments through local methods such as bKash or Nagad. You may hold only one account per person, household, IP address, or device; multi-accounting is strictly prohibited and may result in the closure of all related accounts and forfeiture of balances, bonuses, and winnings. You are solely responsible for protecting your login details, including phone number, password, and any PIN, and you must not share them with anyone.

3.1 KYC and Verification

To protect player safety, prevent fraud, and meet AML obligations, we may require identity verification KYC before allowing deposits, withdrawals, or certain account actions. KYC may include a government-issued ID, proof of address, and proof of ownership of your payment method. We may request additional documents where needed, including selfie verification or enhanced checks for higher-risk activity. If you fail to provide requested documents within a reasonable time, we may suspend or restrict your account, refuse withdrawals, or close the account in line with these Terms. All activity under your account remains your responsibility.

4. Deposits and Withdrawals

Deposits and withdrawals are subject to verification, security checks, and compliance monitoring. You must deposit only from payment methods that you own and control, and you agree not to use third-party deposits or accounts. We may apply risk-based checks to confirm source of funds, payment ownership, and transaction legitimacy. If we reasonably suspect fraud, chargeback risk, account takeover, or AML concerns, we may delay, reverse, or refuse a transaction and may require additional documentation. You are responsible for ensuring you enter correct payment details and that your mobile wallet or blockchain address is accurate.

4.1 Supported Payment Methods

4.2 Deposit Terms

The minimum deposit is ৳100 or the equivalent amount in USDT, subject to any method-specific limits shown on the platform. Deposits are usually credited instantly, but delays can occur due to network issues, wallet outages, blockchain confirmation times, compliance checks, or incorrect payment references. We do not charge deposit fees; however, your payment provider or blockchain network may charge their own fees, which are outside our control. Deposits made from third parties are not accepted, and any attempt to fund an account using someone else’s wallet or account may trigger account restriction, KYC requests, or reversal where possible.

4.3 Withdrawal Terms

Withdrawals for verified accounts are typically processed within 5 to 15 minutes, but timing can vary due to payment channel conditions, additional verification, AML reviews, or system maintenance. Where possible, withdrawals must be made using the same method used for deposit to reduce fraud and to support compliance checks. We may request ID verification before processing any withdrawal, even if you have previously provided documents, and we may delay or refuse withdrawals that appear suspicious, inconsistent with normal play, or linked to prohibited activity. If your account is restricted, you may be required to complete KYC before any balance is released.

5. Bonuses and Promotions

All bonuses, free credits, and promotional offers are optional and subject to specific bonus terms shown at the time of the offer. Wagering requirements must be completed before any bonus or bonus-linked winnings can be withdrawn, and the applicable multiplier, eligible games, and contribution rates may differ between offers. Bonuses may have time limits, and any unused bonus funds or winnings linked to expired bonuses may be forfeited after the expiry period. Only one bonus is allowed per person, household, IP, or device. We may enforce maximum bet limits during an active bonus period and may void bonuses for abuse, including hedging or coordinated play.

5.1 Promotion Changes and Enforcement

We reserve the right to modify, suspend, or cancel any promotion at any time, including changing eligibility, wagering requirements, time limits, or game restrictions, to protect fairness and platform integrity. If we reasonably believe a user has attempted to gain an unfair advantage, we may remove promotional benefits, adjust winnings, restrict gameplay, or close the account. Examples include exploiting system errors, using multiple accounts, or placing bets designed to minimize risk while meeting wagering requirements. Where a promotion is subject to additional rules, those rules apply alongside these Terms. For general platform guidance, you can also review Bonuses for non-binding informational summaries.

6. Responsible Gambling

We support responsible gambling and encourage you to treat betting as entertainment, not as a source of income. If you feel gambling is becoming a problem, we encourage self-assessment and early action. You may request deposit limits (daily, weekly, or monthly) through support, and you may request self-exclusion on a temporary or permanent basis via Telegram support. Cool-off options may include 24 hours, 7 days, or 30 days, during which you will not be able to access betting features. We may also provide reality checks such as session duration reminders. Protect minors with device controls and seek professional help when needed.

7. Prohibited Activities

Any violation of this section may result in immediate account termination, forfeiture of balances and winnings, refusal of withdrawals, and where appropriate, reporting to relevant authorities. We monitor activity to protect fairness, security, and AML compliance, and we may investigate accounts using automated and manual reviews. If we suspect prohibited conduct, we may freeze funds during investigation, request additional KYC documents, and restrict access to protect the platform and other users. You agree to cooperate with investigations and to provide truthful information when requested. Abusive conduct toward staff or other users is not tolerated.

8. Intellectual Property

All platform content, including software, design, text, graphics, trademarks, logos, and service marks, is owned by us or our licensors and is protected by applicable intellectual property laws. You receive a limited, personal, non-exclusive, non-transferable license to access and use the services for lawful personal entertainment only. You may not copy, reproduce, distribute, publish, reverse engineer, modify, or create derivative works from any part of the platform without our prior written consent. Third-party game providers and technology partners retain ownership of their respective intellectual property, and your use remains subject to these Terms.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always be available due to factors such as maintenance, network issues, payment outages, or external events. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business, data, or goodwill. You accept full responsibility for gambling losses. Our aggregate liability to you, for any claim, is capped at the total amount of your deposits made during the prior 90 days.

10. Termination

You may request account closure by contacting support, and any remaining balance will be handled according to these Terms, including completion of KYC and security checks before withdrawal. We may terminate, suspend, or restrict your account at any time if we believe you have violated these Terms, attempted fraud, failed KYC checks, used prohibited payment activity, or created risk to the platform or other users. We may also close accounts due to regulatory requirements or after 12 months or more of inactivity, subject to reasonable attempts to contact you and applicable legal obligations. For general risk disclosures, see Disclaimer.

11. Governing Law and Disputes

These Terms are governed by applicable laws and principles relevant to the services offered to users in Bangladesh, and you agree that disputes will be handled under the procedures described in this section. Before starting formal action, you agree to contact support and attempt informal resolution by providing clear details, screenshots, transaction references, and any requested documents. If unresolved, the dispute proceeds to mediation, and if still unresolved, it will be decided by binding arbitration conducted in English. All disputes must be brought on an individual basis only, and you waive any right to participate in class, collective, or representative actions.

12. Changes to Terms

We may change these Terms at any time, and changes take effect immediately upon posting on the platform. If we consider a change material, we may provide additional notice through the platform interface, email, or other contact methods linked to your account, but you are responsible for reviewing the Terms regularly. If you do not agree to the updated Terms, you must stop using the services and request account closure. Continued use after updated Terms are posted confirms your acceptance. If any part of these Terms is found unenforceable, the remaining sections continue in full force.

13. Contact Us

For questions about these Terms, account verification, deposits, withdrawals, responsible gambling tools, or complaints, contact our support team. We aim to provide support 24/7 in Bengali and English, with a typical response target within 24 hours depending on issue complexity and verification needs. When contacting us, use the same phone number registered on your account and include relevant transaction details for faster handling. Security note: we will never ask you to share your password or PIN, and you should report any suspected account compromise immediately so we can help secure your access and review recent activity.